+How does 1-hour delivery work?
Our drivers are already out on the road across the West Midlands. When you order, the nearest driver picks the part from a mobile stock and brings it to you — usually within 60 minutes.
+Are you really open 24/7?
Yes — every day of the year, including Christmas Day. Plumbing emergencies don't wait for opening hours.
+Do you deliver outside the West Midlands?
Our 1-hour service is West Midlands only. For other areas, contact us — we can sometimes arrange next-day courier.
+Can I get a trade discount?
Yes. Bulk discounts apply automatically up to 20% off, and trade accounts get extra benefits — get in touch to set one up.
+What if I order the wrong part?
Return it within 30 days unused and we'll refund you. See our returns page for full details.
+Are your drivers qualified plumbers?
Every single one. So you can ask for advice on the doorstep — free with every order.
+Can I book a plumber to do the job?
Yes — we offer same-day callouts. Just add 'Book a plumber' at checkout or call us.
+How do I pay?
All major credit/debit cards, Apple Pay, Google Pay, and bank transfer. Trade accounts can pay on 30-day terms.