Our policy in plain English
- You have 30 days from delivery to return any unused item.
- Items must be in their original packaging and resaleable condition.
- Refunds are processed within 3 working days of us receiving the return.
- We refund to the original payment method.
What we can't take back
- Cut-to-length pipe or copper that's been worked.
- Items that have been installed or used.
- Special-order or bespoke items (we'll always tell you upfront).
How to return an item
- Email returns@plumbdelivery.co.uk with your order number.
- We'll send you a returns label by email.
- Pop the parcel in the post — or, if it's local, we can collect on our next round.
- Refund hits your account within 3 working days.
Faulty or damaged on arrival?
Tell us within 48 hours and we'll replace the item free of charge — no return needed. Just send a photo to returns@plumbdelivery.co.uk.
This policy is in addition to your statutory rights under the UK Consumer Rights Act 2015.